[CLUG-tech] Open Ticket Request System (OTRS) problem

Daniel Shaw dshaw78 at gmail.com
Fri Dec 21 17:50:29 SAST 2007


Hi,

On 21/12/2007, Arno Breedt <arno.breedt at gmail.com> wrote:
> Hi guys
>
>
> --------------
>
> Error: Access denied for user 'otrs'@'localhost' (using password: NO)
>

The single quotes around th user and hostname and the bit in brackets
are both typical to a MySQL client error (nothing to do with perl or
your web app).

I'd check the config that specifies the MySQL credentials. Looks like
the app is trying to talk to th DB without a password and MySQL wants
to be given a password for the user 'otrs', so says no access.


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