[CLUG-tech] Open Ticket Request System (OTRS) problem

Arno Breedt arno.breedt at gmail.com
Fri Dec 21 17:31:37 SAST 2007

Hi guys

This is on a Debian Sarge box:

I installed the "otrs2" package and ran the web-based installer.pl
script, which worked fine (created the MySQL tables, etc) and finished
successfully (according to the script). Going to the
<webserver>/otrs/index.pl page, it gives me this error message:


Error: Access denied for user 'otrs'@'localhost' (using password: NO)
Comment: 	Please contact your admin
Bug Report: 	
Traceback: 	ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Fri Dec 21
17:13:32 2007

Message: Access denied for user 'otrs'@'localhost' (using password: NO)

Traceback (32481):
   Module: Kernel::System::DB::new (v1.47) Line: 168
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 150
   Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler
(v) Line: 47
   Module: (eval) (v1.80) Line: 203
   Module: ModPerl::RegistryCooker::run (v1.80) Line: 203
   Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 169
   Module: ModPerl::Registry::handler (v1.99) Line: 30


Any ideas?


More information about the clug-tech mailing list