[CLUG-chat] Sahara-bad

Jonathan Carter highvoltage at thepub.co.za
Sat Jun 7 13:19:53 SAST 2003

Hi Ashley and Cluggers.

When I finished school, I went to work as a techie at Computer Mania in
Century City. At that stage, all the othe branches technical departments
closed down for some reason, and all the stuff that needed to be fixed came in
to us, including all the things that had to go back to suppliers, etc. The
thing was, we were so understaffed, and we had to work like, 8.5 hours a day
for six days a week, and this for about R1800 a month. Besides that, we were
WAY understaffed. You had to deal with a long que of customers standing in
line with computers to be booked in, answer about three phones that's ringing
at one with customers wanting to know how far their computers is, and then you
have to go and search those computers in the pile too, and in the same time
fix a few of the damn things too. After a while you begin to be imune against
angree customers. The head technician, Leonard, he even chased customers out
of the shop now and again, usually once every hour. The thing is, because you
just can't give everyone good service, and because you really don't care if
you get fired, you actually DO go out of the way for the customers who's had
endless problems and still manages to be friendly. So I agree with you,
friendlyness does play a big problem. I think we as consumers should stop to
look at the prices only. Who cares if you pay R20 more for a hdd if you know
you'll get a little better service once it breaks down? It's like those canned
food at the supermarkets. The cans that cost 9c more tastes about R2 beter
than the less expensive one... that's why I never send my father to do
shopping alone. He'll pay 9c less for something that's definately much
inferior. Oops. I'm on a rant again. I think that's because I just woke up...


----- Original Message -----
From: Ashley Shaw <ashley at lightspeeddevelopment.net>
To: <clug-chat at clug.org.za>
Sent: Friday, June 06, 2003 11:35 PM
Subject: RE: [CLUG-chat] Sahara-bad

Hi there

I have been following this thread from the beginning and I would just like
to ask the people who have been posting comments have you tried
friendliness. I agree with many points and I too have been extremely annoyed
with how slack, slow, etc. Sahara can be, but this was when I first started
buying from them. I have been buying from them for about 8 months. Within
these 8 months I have established a good working relationship with each of
the departments, through being courteous, friendly and adhering to the
protocols that they work by. This goes for not only Sahara, but Rectron and
all of the other suppliers. I am registered with pretty much all of the IT
suppliers in the Cape Town area, therefore I have become well aware of how
to deal with them......

Jonathon, good point that you made about the fact that the techies are
probably just some young dudes who are working for this place..... Sahara!
What does it help to crap all over them when your stuff is not ready, etc,
etc. They have a massive work load, which is not particularly well assisted
by their terrible computer system. I know the most of the Sales, Dispatch,
Accounts, Workshop, etc. and there is this one dude called Martin.....  He
rocks, he took me out back and gave me my first Gentoo experience.... (hehe,
no pun intended). Very interesting seeing I was only familiar with RedHat
variants. Martin is quite active on the Gentoo lists and really know his
open source stuff.........

Clive, to answer your question about whether anyone has had any bad
experiences with Sahara.... Yes, Yes, but so has everyone in our industry
who has ever had to deal with a busy supplier. My advice to you is that if
you do decide to register with Sahara (pretty easy) then read the TERMS and
CONDITIONS that everyone just signs without looking at. Another a smile goes
a lot further than #$@#% and %$#%$%$ it just adds to the aggravation.

Anyways, going to crash after a long sick week...... :-(

Cheers and good nighty fellow CLUGGERS

Ashley Shaw
Technical Director

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